dhk44's Privacy Policy
The security of your personal information is our highest priority. This policy explains how dhk44 collects, uses, and protects your data.
Introduction & Scope
This Privacy Policy ("Policy") is issued by the entity operating the dhk44 platform ("we", "us"). It describes in detail how personal information of users ("you", "user") of our website, mobile application, and all related services ("Platform") is collected, processed, stored, and used.
By opening an account on the dhk44 platform, using our services, or accessing the Platform in any way, you are considered to have accepted the terms of this Policy. We believe that transparency and accountability are the foundation of a trustworthy platform. This Policy is therefore written in clear, plain language so that you are fully informed about your rights and protections regarding your data.
This Policy may be revised from time to time. If any significant changes are made, we will post a notice on the Platform. Continuing to use the Platform after changes have been made will be considered acceptance of the revised Policy. The date of the latest revision will always be shown at the top of this page.
Information We Collect
Certain types of information are necessary for the dhk44 platform to operate smoothly and to provide you with the best service. We collect only the information that is necessary and lawful for delivering our services.
2.1 Account Registration Information
When you open an account with dhk44, the following information is collected:
- Full name (as per national identity card)
- Date of birth (for age verification — for users aged 21+ only)
- Email address and mobile number
- Username and password chosen by the user (stored in encrypted form)
- Preferred currency and language selection
2.2 Identity Verification Information (KYC)
We conduct KYC (Know Your Customer) verification to ensure secure financial transactions and prevent fraud. The following information may be requested during this process:
- Photo of National Identity Card (NID) or passport
- Recent proof of address (utility bill or bank statement)
- Proof of ownership of payment method
KYC information is stored under strict security protocols and can only be accessed by authorized personnel.
2.3 Financial Transaction Information
Information required to process deposits and withdrawals, such as:
- bKash, Nagad, Rocket, or Upay account numbers (partial — full numbers are never stored)
- Bank account details (for bank transfers)
- Transaction amount, date, and reference number
2.4 Automatically Collected Information
When you use the Platform, the following information may be collected automatically for technical reasons:
- IP address and device identifiers
- Browser type, version, and operating system
- Activity logs on the Platform — login times, gaming history
- Cookie and session data (discussed in detail below)
Purpose of Data Use
Collected information is used for the purposes described below. We will never use your information beyond what is authorized.
3.1 Service Delivery & Operations
Information is used to open and manage your account, process transactions, issue bonuses, and manage your gaming experience. This information is essential to providing a proper service.
3.2 Identity Verification & Security
Your identity is verified to prevent fraud, money laundering, and unauthorized access. dhk44 is committed to maintaining a safe and fair platform.
3.3 Customer Support
Relevant information may be used when you contact our support team to resolve issues or handle complaints. Our 24/7 live chat and email support team ([email protected]) maintains complete confidentiality regarding your information.
3.4 Responsible Gaming
Your gaming activity is monitored to identify signs of excessive play, and self-exclusion or limit-setting tools are provided when needed. This is done for the benefit of the user.
3.5 Legal Obligations
Information may be used or disclosed where necessary to comply with applicable laws, exchange regulations, or instructions from regulatory authorities.
Sharing Information with Third Parties
dhk44 never sells or rents your personal information. However, information may be shared with specific third parties in the following limited circumstances:
- Payment processors: bKash, Nagad, Rocket, Upay, and authorized banks — only the minimum information necessary to complete a transaction is transmitted.
- Technology service providers: Authorized partners assisting with server hosting, cybersecurity, and fraud detection — they are bound by strict confidentiality agreements.
- Legal authorities: Information may be disclosed to government or legal authorities where required by court order or legal obligation.
- Game software providers: Software partners such as Pragmatic Play, Evolution Gaming, Spribe, and JILI — only the minimum session data required to operate games is transmitted.
Personal information is not shared with any third party beyond the cases listed above. Each partner is bound by its own data protection policy and may only use the information for the specified purpose.
Cookies & Tracking Technologies
dhk44 uses cookies to improve your browsing experience and ensure the functionality of the Platform. Cookies are small data files stored on your device.
5.1 Essential Cookies
These cookies are essential for the basic functionality of the Platform — such as maintaining login sessions, security tokens, and saving language preferences. Disabling them may cause the Platform to not function properly.
5.2 Functional Cookies
These cookies are used to remember your preferences and settings (such as game interface preferences). They are optional and can be disabled from your browser settings.
5.3 Analytics Cookies
Aggregate (non-personally identifiable) data about user behavior is collected to analyze and improve Platform performance. This data does not identify you personally.
Most cookies can be controlled or deleted by changing your browser settings. Please note that disabling cookies may cause some features of the Platform to not work properly.
Data Protection & Security Measures
dhk44 applies industry-standard security measures to protect your information. Our technical and organizational safeguards include:
- SSL/TLS Encryption: All communication between the Platform and your device is protected by 256-bit SSL encryption.
- Password Hashing: Passwords are never stored directly — strong cryptographic hashing algorithms are used.
- Two-Factor Authentication: Additional verification is available for account logins and large financial transactions.
- Access Controls: Only authorized personnel have access to personal data, and every access is logged.
- Regular Security Audits: Regular security assessments are conducted to identify and address vulnerabilities.
- Data Backups: Regular backups of data are stored on secure, encrypted servers.
Please note that no method of internet transmission or data storage is 100% secure. While we are committed to providing the highest level of protection, absolute security cannot be guaranteed. It is also your responsibility to keep your account password confidential and to notify us immediately if you notice any suspicious activity.
Data Retention Period
We retain your personal information only for as long as necessary or as required to fulfill legal obligations.
- Active accounts: All information is retained for the duration the account remains active.
- Closed accounts: After an account is closed, certain information may be retained for a defined period to meet legal obligations, resolve disputes, and prevent fraud.
- Financial transaction records: Retained for the period required under financial regulations.
- Log data: Technical logs are generally deleted automatically after a short period.
Once the retention period has ended, we securely and permanently delete or anonymize the data.
Your Rights
You have the following rights regarding your personal information. To exercise these rights, please contact our support team.
Right of Access
You may request a copy of the personal information we hold about you. The information will be provided within a reasonable time after your request.
Right to Rectification
If the information we hold about you is inaccurate or incomplete, you may request that it be corrected. Accurate information can be updated through your profile settings or via the support team.
Right to Erasure
In certain circumstances, you may request that your information be deleted. However, information that is necessary to fulfill legal obligations may not be able to be deleted.
Right to Object to Processing
You have the right to object to marketing communications and optional data processing. This can be done via the unsubscribe option in any marketing email or through the support team.
Right to Data Portability
You may request your information in a machine-readable, structured format so that it can be transferred to another platform if needed.
To exercise these rights, email [email protected] or contact us via live chat.
Protection of Minors' Information
The dhk44 platform is strictly for users aged 21 and above only. We never knowingly collect or process personal information from anyone under the age of 21.
Age verification is mandatory during account registration. If we become aware that a minor has opened an account, we will immediately close that account and delete all associated information. If you have information about this, please notify us at [email protected].
Third-Party Services & Links
The dhk44 platform is connected to game software providers (such as Pragmatic Play, Evolution Gaming, Spribe, and JILI) and payment gateways. These third parties have their own privacy policies that apply to their services.
This Policy applies to the dhk44 platform only. We have no control over and are not responsible for how your information is handled on third-party services or websites. You are advised to read the relevant policies before using their services.
Policy Changes & Updates
dhk44 reserves the right to amend or update this Privacy Policy as needed. Changes may result from updates to our services, technological developments, or legal requirements.
If significant changes are made, we will notify you in the following ways:
- Posting a clear notice on the Platform
- Sending a notification to your registered email address
- Updating the last-revised date on this page
Continuing to use the Platform after changes have been made will be considered acceptance of the revised Policy. You are therefore advised to visit this page regularly.
Contact Us
If you have any questions or concerns about this Privacy Policy, or if you wish to exercise your rights regarding your information, please contact us. Our dedicated support team is ready to answer all your questions.
Live Chat Support: Available 24 hours a day, 7 days a week — directly through the Platform
Email Support: [email protected]
Support Languages: Bengali and English
We respect your privacy and will consider all your requests with due care. Thank you for your trust in dhk44.