dhk44 Terms & Conditions

General Introduction & Applicability

dhk44 (hereinafter "Platform", "we", "our") operates an online gaming service for users in Bangladesh. These Terms & Conditions ("Terms") form a binding agreement between you and dhk44. By visiting the dhk44 website, creating an account, or using any service, you are considered to have automatically agreed to these Terms.

These Terms are available in both English and Bengali. In the event of any conflict between the two versions, the Bengali version will take precedence, as dhk44 operates primarily to serve Bangladeshi users.

Account Registration & Eligibility

2.1 Age Requirement

You must be at least 21 years old to open an account on dhk44. This platform is operated for users aged 21 and above only. If a false age is provided at registration, the account will be immediately cancelled and all balances may be forfeited.

2.2 One Account Only

Only one account is permitted per individual. Creating multiple accounts using the same person, household, device, IP address, or payment method is prohibited. If duplicate accounts are detected, both accounts will be permanently closed and bonuses will be forfeited.

2.3 Providing Accurate Information

You must provide your correct name, date of birth, mobile number, and email address at registration. dhk44 may request a government-issued ID from you at any time for identity verification (KYC). The platform reserves the right to hold withdrawals if the required documents are not provided.

Account Security & Responsibility

You are solely responsible for keeping your dhk44 account username and password completely confidential. Sharing your login details with any third party is prohibited. If you notice any unauthorized access or unusual activity on your account, notify the support team immediately.

• Use a strong password — a combination of at least 8 characters including uppercase and lowercase letters, numbers, and special symbols.
• Always log out after using a public or shared device.
• Be cautious of phishing emails or fake websites — dhk44 will never ask for your password by email.
• For any account security issues, contact [email protected].

dhk44 is not responsible for any loss resulting from account negligence or password sharing.

Deposits & Withdrawals

4.1 Deposits

The minimum deposit amount on dhk44 is ৳100 (for all methods). Accepted payment methods are: bKash, Nagad, Rocket, Upay, and bank transfer (major Bangladeshi banks including Dutch-Bangla Bank, BRAC Bank, and Islami Bank). Deposits are generally credited to the account instantly.

4.2 Withdrawals

The minimum withdrawal amount is ৳1,000. Withdrawals are generally processed within 15 minutes to 2 hours. Withdrawals can only be made to the same payment method used for the deposit, unless the support team authorises an alternative arrangement.

4.3 Transaction Cancellations & Refunds

Deposits that have been successfully processed are not refunded. If an incorrect transaction occurs due to a technical error, notify the support team immediately — dhk44 will take appropriate action subject to verification. dhk44 is not responsible for delays caused by the bank or mobile banking provider.

Bonuses & Promotional Offers

5.1 Welcome Bonus

New members will receive a 120% bonus on their first deposit, up to a maximum of ৳8,000. For example: depositing ৳1,000 earns a ৳1,200 bonus, giving a total balance of ৳2,200. Depositing ৳14,000 earns the maximum bonus of ৳8,000, giving a total balance of ৳22,000.

5.2 Wagering Requirements

A 25x wagering requirement applies on the bonus amount. Wagering is calculated on the bonus amount only — not on the combined deposit and bonus. Example: ৳1,200 bonus × 25 = ৳30,000 must be wagered before bonus winnings can be withdrawn.

5.3 General Bonus Terms

• Bonuses must be used before their expiry.
• Bonus balance cannot be withdrawn directly — wagering must be completed first.
• Multiple bonuses cannot be active at the same time unless permitted by the specific promotion's terms.
• If bonus abuse is suspected, dhk44 reserves the right to investigate and cancel the bonus if necessary.
• VIP or special promotional bonus terms may apply separately.

Gaming Rules

dhk44 provides various gaming services including slots, cricket betting, fishing, monster fight, and live casino. Each game has its own rules displayed within the game. It is the user's responsibility to play in accordance with these rules.

• If a round is interrupted by a technical issue during gameplay, the result will be determined according to the server logs.
• If an unusual win is displayed in any game due to a software error, it may be considered void.
• Bets placed after a market closes in sports betting are not accepted.
• dhk44's decision on game results is final.

Prohibited Activities

The following activities are strictly prohibited on dhk44 and may result in permanent account closure:

• Creating multiple accounts to collect bonuses (multi-accounting).
• Placing deliberate bets for the purpose of bonus arbitrage or bonus abuse.
• Using hacking, cracking, or any unauthorised software.
• Playing games using automated bots or scripts.
• Using the platform for money laundering or concealing the source of illegal funds.
• Harassing, threatening, or behaving indecently towards other players or staff.
• Intentionally exploiting technical vulnerabilities of the platform.

Account Suspension & Closure

dhk44 reserves the right to temporarily suspend or permanently close an account without prior notice in the following circumstances:

• Violation of any clause of these Terms.
• Suspicion of fraudulent or deceptive activity.
• Registration with false information or failure to complete identity verification.
• Death or legal incapacity of the account holder.

If a user wishes to close their account voluntarily, please contact the support team. It is the user's responsibility to withdraw all valid balances before the account is closed.

Responsible Gaming

dhk44 believes in responsible gaming. We want our users to play for entertainment and not become addicted. Users can take the following steps to protect themselves:

• Set Deposit Limits: Decide in advance the maximum amount you can deposit within a set time period.
• Self-Exclusion: You can request that your account be temporarily suspended for a specified period.
• Cooling-Off Period: If you need a break, take a temporary pause through the support team.
• Reality Check: Gambling is not a reliable source of income — always play only what you can afford to lose.

For more details, visit our Responsible Gaming page.

Privacy & Data Protection

Your personal information is collected, stored, and processed in accordance with dhk44's Privacy Policy. The platform uses SSL encryption to keep all data secure.

• Your personal information is not sold to third parties.
• Information may be shared with authorities where required to meet legal obligations.
• Payment information is processed through the relevant secure gateways.

Intellectual Property

All content on the dhk44 website — logos, graphics, software, text, game interfaces, and all other elements — is the intellectual property of dhk44 or its licensors. Users may not copy, distribute, republish, or use this content for commercial purposes.

Game software is covered by the intellectual property of the respective provider (such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, etc.) and their own licensing terms apply.

Limitation of Liability

dhk44 is not liable under any circumstances for the following:

• Financial losses resulting from a user's gaming activity.
• Delays or failures by third-party payment providers.
• Service interruptions caused by natural disasters, cyber attacks, or internet outages.
• Losses resulting from a user's negligence or exposure of account credentials.

In any circumstance, dhk44's maximum liability will be limited to the amount of the specific transaction in question.

Terms & Conditions Changes

dhk44 reserves the right to change, amend, or update these terms and conditions at any time. A notice will be posted on the website before any changes take effect. Continued use of the platform after changes have been made will be considered as acceptance of the new terms and conditions.

For significant changes, an attempt will be made to send a notification to the registered email — however, this does not replace the user's own responsibility to read the terms and conditions.

Dispute Resolution

In the event of any dispute or complaint, please contact the dhk44 support team first. We try to resolve any issues amicably. The support team commits to investigating and resolving complaints as quickly as possible after they are received.

If there is a conflict in the interpretation of these terms and conditions during dispute resolution, the reasonable interpretation of dhk44 shall apply.

Contact

If you have any questions or comments about these terms and conditions, please contact us:

• Live Chat: 24/7 instant support
• Email: [email protected]
• Language: Support is available in both Bengali and English